Royal

Online Ordering FAQ's

Frequently Asked Questions

How Can I Locate Products On Your Website?

Browse the store by clickingon OUR PRODUCTS headings at the top of the page and the sub department headings in the drop down enu

Alternatively if you are looking for a specific product, you can use the search facility at the top of the page to locate your item by product name or product code.

How Do I Add Items To My Shopping Cart?

To add an item to your shopping cart, specify the quantity of the item that you would like to purchase and click the “Add To Basket” button. The item(s) will be added to your basket. (If the item is out of stock or not available to purchase online you will be alerted). Continue selecting other purchases in this way.

How Do I Check Out?

Once you have selected all the items you wish to purchase, click the “Go To Checkout” button, located in the top right hand side of the screen. You will be taken to a checkout form where a summary of your purchases will be displayed. At this stage you have the option to remove unwanted items from your shopping basket, if desired and the order total will automatically be re-calculated.

You will then need to enter payment and delivery details into the checkout form. Once you have completed the form click the “Submit Order” button. You will taken to the website of our secure payment provider, Worldpay, where you will be asked to fill out and submit payment details (credit or debit card). Once your card payment has been accepted, a confirmation message will be displayed on screen and a receipt and confirmation email, with an order number, will be emailed to you for your records.

How Can I Make Payment Online? Payments are accepted through our payment processing provider Worldpay by credit or debit card. We accept Visa, MasterCard, Delta, Switch, Solo and Visa Electron. Simply select the Credit or Debit Card payment option when completing the order form.

You will then be taken to a secure Worldpay payment screen, which displays the secure padlock icon at the bottom of the browser window, so you will know that you are on a secure page.

Is paying online via the Royal website secure? Your payment details will be securely encrypted and cannot be read or accessed by anyone - and that includes us, we never see or have access to your card details at any time. For your additional security and peace of mind we do not store your card details either.

Delivery & Dispatch Information

We work out the overall cost for delivery based on where you are located and how soon you want your order delivered. The costs will be clearly stated in the checkout form when finalising your order.

How long will it take for me to receive my order?

Orders to most addresses within the UK using our Standard Delivery option are usually delivered within 2 – 3 working days. Overseas orders will be delivered within 5 days. Please note that WE DO NOT DELIVER to PO boxes, mail drop boxes or forwarding addresses of any kind.

Returns Policy

You have the right to cancel the contract for the purchase of any item within 7 days of delivery under the United Kingdom's Distance Selling Regulations. This applies to all our products.

To return an item to us for a refund just follow these simple steps:

  1. Find a copy of your invoice or write a small note with your details. (Please be sure to include your Order Ref number (this can be found on your invoice or order confirmation email).
  2. In the case of damaged items please provide a full description of the damage.
  3. Pack the damaged item and its original packaging securely and send the package, together with theyour invoice, to the address below:

For your protection we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us.

You will be notified via email when we have processed your refund. This can take up to five working days.

If you have any further questions or concerns about returning a purchase or cancelling an order then please don't hesitate to get in touch